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JFCS is the lead agency of a five-agency partnership called Immigrant Services & Connections (ISAC). This position falls under the ISAC program. This individual will be responsible for intakes, individual assessments, coordination of services for high-needs refugee/immigrant populations with language and cultural barriers. Position connects clients to social service, medical, and government agencies (etc.), and linkages with interpretation assistance and English classes to promote long-term self-sufficiency. Responsible for entering information into program data system.

JFCS is known as a local leader in providing innovative and effective social service solutions to problems facing families and individuals of all ages and walks of life. Support ranges from counseling services, career services, guardianship services, immigration legal services, refugee and immigrant services, scholarship services and we run the Squirrel Hill Food Pantry. We offer support without regard to race, color, religion, ancestry, national origin, place of birth, gender, sexual orientation, familial status, age, handicap or disability.

Bachelor’s Degree (or applicable experience) in social service, education or related field. (Master’s Degree a plus.) Proficiency in another language a plus. Experience with immigrant services, service coordination or other social service. Alert to cross-cultural differences in dealing with immigrant clients and to respond appropriately to clients’ needs. Excellent team player with organizational and communication skills. Comfort with utilizing interpretation. Experience with inputting data into data management systems. Maintaining valid PA driver’s license and insurance is a requirement.

1. Screen/meet with clients (using interpretation whenever necessary) to determine and assess gaps in service, English proficiency level, medical needs, social service and other needs, provide referrals, develop service coordination plans and track progress on a regular basis. Assure proper documentation.
2. Develop individual plans, both short-term and long-term, to include, whenever possible, development of English proficiency as well as building competence in accessing services independently.
3. Coordinate services and referrals with partner agencies, county human service providers, schools, healthcare and government entities, etc.
4. Work, at times, in ISAC neighborhood drop-in sites.
5. Work closely with navigators (bilingual community helpers) and interpreters.
6. Take part in staff development and training opportunities.
7. Collect and record program data both electronically and in paper files.
8. Participate in delivery of training to external service providers and outreach to client/immigrant communities.
9. Other duties as needed.


Please email cover letter and resume to jobs@jfcspgh.org with “Service Coordinator” in the subject line.