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Refugee Sponsorship Coordinator

Refugee Sponsorship Coordinator 


  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Thorough understanding of or the ability to quickly learn about the refugee resettlement.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Bachelor’s degree in related field (eg: communications, social work, sociology, anthropology)
  • At least three years of related experience required.

Position Summary:

The Refugee Sponsorship Coordinator will recruit, mentor and train community groups interested in helping with the resettlement of refugees in the Pittsburgh area.  In addition to working directly with refugee arrivals, the successful candidate will develop recruitment and training materials, onboard, train and mentor community groups, and assist with problem solving and supporting volunteer groups as they intensively involve themselves in the resettlement of new arrivals from around the world. The candidate will work closely with co-sponsorship groups to insure federal and state contractual obligations are being met during the resettlement period and beyond. This includes all case management, employment, education, and health requirements. The Refugee Sponsorship Program Coordinator also pursues creative ways for JFCS to expand and strengthen the network of community support. A great deal of the success will depend on the clear articulation of roles, responsibilities, and communication of volunteers in their work with refugee families. 

Duties and Responsibilities

Co-Sponsorship Program Coordination

  • Work closely with the director to develop guidelines and protocols to organize the work and relationships between JFCS and Co-sponsorship groups. 
  • Manages the co-sponsorship pipeline through all stages of the process: conducts co-sponsorship orientations/ info sessions, provides feedback on co-sponsorship applications, invites groups to co-sponsorship training, assists groups as they move towards readiness, and collaborates with the team to make decisions regarding family placements
  • Seek solution for all challenges that emerge in co-sponsorship relationships
  • Coordinate between Refugee Case Workers and Co-Sponsorship groups to allow for smooth transitions and clear communication. 
  • Reaches out to new community groups to keep the pipeline of volunteers flowing
  • Adapts program based on Co-Sponsorship self-assessments 
  • Facilitate co-sponsorship training days and adjust/update training materials as needed 
  • As new arrival notices are received, discuss potential co-sponsorship placements with management team
  • Communicate regularly with supervisors and HIAS staff to ensure that programmatic issues are understood and addressed as needed 
  • Help train other affiliate staff about co-sponsorship (as needed) 
  • Represent the co-sponsorship program in various public forms 

Case Management

  • Conduct a pre-arrival meeting with the core members of the co-sponsorship group to review the needs of incoming refugees as to their particular requirements and to set appropriate expectations
  • Coordinate with co-sponsorship community group leader to ensure that all pre-arrival preparations meet requirements (checklists are completed, travel arrangements made, apartment is ready, purchases are made, etc.)
  • Ensure that all required documentation is included in case files by the end of the resettlement  period
  • Ensure that transition towards self-sufficiency is progressing and that clients are looking ahead to decision-making after their sponsorship relationship winds down 
  • Provide continued Post Resettlement case management services to co-sponsored clients and co-sponsors as needed for up to 5 years after arrival, per government guidelines
  • Other tasks as needed 

About JFCS

JFCS is committed to assisting refugee and immigrant families meet their immigration goals. JFCS is known as a local leader in providing innovative and effective social service solutions to problems facing families and individuals of all ages and walks of life.  Support ranges from counseling services, career services, guardianship services, immigration legal services, refugee and immigrant services, scholarship services and we run the Squirrel Hill Food Pantry.  We offer support without regard to race, color, religion, ancestry, national origin, place of birth, gender, sexual orientation, familial status, age, handicap or disability.


Please apply for Refugee Sponsorship Coordinator by clicking here.