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PFMIpro Customer Success Specialist

At PFMIpro, we created a world where service providers have the power to easily assess seniors, reduce nursing home admissions, and ensure older adults remain as independent as possible for as long as possible.

PFMIpro was launched as the first validated assessment and intervention tool to help senior citizens maintain their independence in the community. Since launching our new app earlier this year, six senior service agencies have adopted the platform. We are now positioning to exponentially grow our customer base across the United States.

Voted one of Pittsburgh’s best places to work for 10 years running, JFCS (jfcspgh.org) is looking for an entrepreneurial Customer Success Specialist to launch PFMIpro nationally! We are looking for a self-starter with sales and customer service experience; and an understanding of the healthtech and senior services sectors.

Primary Responsibilities Include:
Market Research: Maintain an understanding of challenges faced by elder care service providers and the added benefits of the PFMIpro to strengthen the independence of seniors.
Customer Service: Maintain existing accounts and improve customer experience by investigating problems, preparing reports and making product enhancement recommendations to the PFMIpro technology provider.
Inbound Sales: Establish a working schedule to reach potential customers, coordinate demo requests, schedule and conduct webinars and adjust sales process as needed to help potential customers understand how the PFMIpro meets their needs.
Outbound Sales: Collaborate with the in-house marketing team to continuously automate and improve our reach to prospective customers.

Bachelor’s degree or equivalent
2+ years of sales experience
2+ years of customer service experience
Excellent communication and interpersonal skills
Able to work independently and as part of a team
Highly organized with strong attention to detail
Passionate about helping vulnerable individuals thrive
Background in healthcare, senior services or the nonprofit sector – a plus

Please email cover letter and resume to jobs@jfcspgh.org with “PFMIpro Customer Success Specialist” in the subject line.

JFCS is known as a local leader in providing innovative and effective social service solutions to problems facing families and individuals of all ages and walks of life. Support ranges from counseling services, career services, guardianship services, immigration legal services, refugee and immigrant services, scholarship services and we run the Squirrel Hill Food Pantry,  We offer support without regard to race, color, religion, ancestry, national origin, place of birth, gender, sexual orientation, familial status, age, handicap or disability.

Jewish Family And Community Services (JFCS) of Pittsburgh is an EOE non-sectarian, non-profit human service agency providing social service, employment and psychological services to help people through lifecycle transitions and crises. Visit jfcspgh.org to learn more.