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Case Worker: Preferred Communities

Case Worker: Preferred Communities

Why you should apply?

Every year, refugees arrive in Pittsburgh looking for a safe new start. Some families who come to Pittsburgh have multiple challenges that make their resettlement process even more lengthy and challenging. Issues such as illiteracy, caregiving for young children, health-related challenges or issues of trauma can make what is an already difficult process be even more challenging. This case worker will be key in helping parents and children overcome these obstacles as they successfully achieve a level of self-sufficiency necessary to reach their goals and dreams.

Position Summary:

This caseworker will work in a team of professionals who implement activities focused on welcoming, orienting, mentoring and inspiring success among newly arrived refugee families. This includes addressing obstacles, obtaining necessary resources, and working alongside the family to achieve their goals. This individual will also organize and facilitate groups for families and youth to foster a supportive community of people with similar challenges addressing their challenges together. The caseworker will also provide opportunities for education and enrichment activities to bring some joy and fun into what can be a very stressful process of resettlement. This position will require some evening and weekend hours to lead enrichment activities or groups.


Bachelor’s Degree (preferred) in social service, education or related field; two years of experience preferably in refugee or immigrant social services; creativity, innovation, curiosity, and patience are essential skills. Must have excellent English (spoken and written); top level organizational and communication skills as well as ability to work under strict deadlines. Comfortable making home visits to clients living throughout the region. Comfort with inputting information into data systems. Must work well as part of a team with case workers, employment specialists, interpreters and others. Must be sensitive to cultural differences of clients and staff from diverse backgrounds; able to work flexible hours. Fluency in another language is a plus.  Ability to maintain valid PA driver’s license and insurance is a requirement. Vehicle is required.

Duties and Responsibilities: 

Direct Service:

● Screen/meet with clients (using interpretation whenever necessary) to determine and assess gaps in service, English proficiency level, medical needs, social service and other needs, provide referrals, develop case management plans and track progress on a regular basis. Assure proper documentation.
● Develop individual plans, both short-term and long-term, to include, whenever possible, development of English proficiency as well as building competence in accessing services independently.
● Case management to support connection to services and referrals with partner agencies, county human service providers, schools, healthcare and government entities, etc.
● Work closely with navigators (bilingual community helpers) and interpreters.
● Collect and record program data both electronically and in paper files.
● Participate in delivery of training to external service providers and outreach to client/immigrant communities.
● Other duties as needed.


● Keeps accurate, timely records on client progress, outcomes and milestone achievements.
● Employs continuous quality improvement analysis to program processes and activities.

Other Duties:

● Maintain an attitude of enthusiasm, a strengths-based approach and a highly collaborative relationship with all individuals involved in JFCS programming, clients as well as staff.
● Participate in ongoing training as professional staff development..
● Support volunteers, mentors and interns involved with the program, as appropriate.

Other duties as needed.

About JFCS

Founded 81 years ago, JFCS was voted one of Pittsburgh’s best places to work for 10 years running. We are committed to helping people of all ages and backgrounds through life’s changes and challenges. We do this by providing comprehensive, innovative and compassionate social service programs for everyone who walks through our door and throughout the Greater Pittsburgh region.

To apply, click here.