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Care Navigator

Following the synagogue attack at Tree of Life*Or L’Simcha, Dor Hadash, and New Light on October 27th, JFCS committed to providing support for all those in the community impacted by the tragedy. We are now expanding our team to more efficiently meet the needs of victims, victims’ families and witnesses.

JFCS is looking for a Care Navigator to provide dedicated support to individuals who were highly impacted by the shooting, especially victims, victims’ families and witnesses. This role will also work closely with the JFCS trauma psychotherapist and project manager. Responsibilities are likely to evolve as we learn how best to provide support in an ever-changing environment.

This position would be for approximately 30 hours per week, and offer a flexible schedule including the ability to work remotely from a home office. This role is projected to last for two years, with the possibility of extension based on need.

Intermittent evening and weekend hours and ability to provide one’s own transportation are required.

Bachelor’s degree in psychology, social work or other human services profession preferred. Knowledge of issues related to trauma and crisis management, loss, grief and bereavement a plus. Excellent interpersonal and communication skills needed, including in-person, written/email and phone interactions. Administrative and organizational skills, including basic computer. Ability to work independently and collaboratively. Have vehicle for work-related travel. Cultural sensitivity to the populations served by the Agency.


  • Routine client contact including via phone, email and in-person visits to client homes, local synagogues and other community locations
  • Cohesive dissemination of information to victim/witness/family groups
  • Addressing concerns and needs of individuals/groups as they arise
  • Maintaining up to date internal calendar of important dates and events
  • Ability to maintain current awareness of events in the community that could impact this group, including awareness of Pittsburgh Resiliency Center programming and event calendar, as well as other local Jewish and community agencies.
  • Ability to manage heightened level of activity as the anniversary date of October 27, 2019 commemoration activities approach

Please email cover letter and resume to jobs@jfcspgh.org with “Care Navigator” in the subject line.

Founded 81 years ago, JFCS was voted one of Pittsburgh’s best places to work for 10 years running. We are committed to helping people of all ages and backgrounds through life’s changes and challenges. We do this by providing comprehensive, innovative and compassionate social service programs for everyone who walks through our door and throughout the Greater Pittsburgh region.

JFCS Pittsburgh is an EOE non-sectarian, non-profit human service agency providing social service, employment and psychological services to help people through life cycle transitions and crises. Visit jfcspgh.org to learn more.